How do I book a bus ticket online?
You can book from our website or mobile apps by selecting your departure and destination points, journey date, preferred bus, and seat. Then, fill in your details and complete the payment.
Can I book tickets for someone else?
Yes, you can book tickets for friends, family, or colleagues. They will need to present the ticket when boarding.
Can I book tickets on the same day of travel?
Yes, as long as the bus is available on our website or app. Booking closing times are shown for each bus.
Do I need to create an account to book tickets?
No, you don’t need to create an account on our website. However, for mobile app bookings, creating an account is required to keep your booking details.
Can I change my booking details after purchase?
You can change your booking by canceling it and using the refunded amount to rebook with new details.
Can I request a specific seat on the bus?
Yes, you can select your preferred seat during the booking process. If you need to change seats, you will have to cancel and rebook using your wallet balance.
What should I do if I lose my ticket?
If you lose your ticket, you can contact our customer care to retrieve your booking information.
How will I receive my ticket confirmation?
You will receive the ticket confirmation via email and SMS. You can also take a screenshot of your booking details.
Can I print my ticket at home?
Yes, but printed tickets are not required. You can present your ticket information digitally.
Can I change my boarding place after purchase?
Yes, you can change your boarding place through our mobile app. For website bookings, you need to contact customer care.
What payment methods are accepted?
We accept credit and debit cards. If you don’t have access to online payments, bank transfers are also accepted, although they may involve more hassle.
Is it safe to provide my payment information online?
Yes, it’s safe. We use a payment gateway authorized by the Central Bank of Sri Lanka and have been a registered company in Sri Lanka for 10 years.
How is my personal information protected?
Your information is protected and only shared with the relevant bus operators to coordinate your booking. For more details, please see our Privacy Policy.
Where is the boarding point for my bus?
You can choose your boarding point during booking. Please ensure you’re familiar with the location before selecting it.
What documents do I need to carry when boarding the bus?
You only need to present your ticket, either digitally (email or SMS) or a printed copy.
What are the baggage allowances?
Typically, buses allow one piece of luggage and a small hand-carry item.
What should I do if the bus is delayed or canceled?
If the bus is delayed or canceled, the operator will notify you in advance. In the event of a cancellation, and if you didn’t travel, a full refund will be issued.
Can I track the bus in real-time?
Currently, real-time tracking is not available. You can contact the bus operator directly to inquire about the current location of the bus.
Are buses wheelchair accessible?
Since the buses are operated by different companies, we cannot guarantee wheelchair accessibility. However, most buses do not have this feature.
Can I carry pets on the bus?
No, pets are not allowed on the bus to ensure the safety and comfort of all passengers.
How do I cancel my booking, and will I receive a refund?
You can cancel your booking through our website or mobile app. Refunds are issued based on the bus operator's cancellation policy, which is displayed during the booking process. If eligible, the refund will be processed to your bank account within 7 working days.
What is your refund policy and are there any fees?
Refunds are processed according to the specific cancellation policy of the bus operator. Some fees may apply, which are outlined when you make your booking. There are no additional fees for processing refunds.
How will I receive my refund, and can I use it for another booking?
Refunds can be transferred to any bank account in Sri Lanka or kept in your wallet for future bookings. If you choose to reuse the refund, the amount will be credited to your wallet during the cancellation process.
What if I only need to cancel part of my trip or the bus is canceled by the operator?
If you cancel only part of your trip, a partial refund will be issued. If the bus service is canceled by the operator, you’ll receive a full refund or you can choose to keep the amount in your wallet for another booking.
What happens if I miss the bus or change my mind about the trip?
Unfortunately, no refund can be issued if you miss the bus due to your own fault. However, if you change your mind and cancel within the allowed time frame, you’ll receive a refund based on the bus operator's policy.
What should I do if I haven’t received my refund?
If you haven’t received your refund within 7 working days, please contact our customer support via email or hotline for assistance.
How can I contact customer support?
You can reach us via our hotline or support email, details of which are available on our "Contact Us" page.
What should I do if I face issues during booking?
Please contact our customer support for assistance. If possible, take screenshots and share them with us.
What are your operating hours?
Our customer support team is available daily from 7 am to 6 pm. For issues with boarding or locating the bus, you can directly contact the bus operator using the contact details provided.
How can I provide feedback or complaints?
You can provide feedback or complaints through our customer support hotline or email. We take your input seriously to improve our services.
